Terms of Booking

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30 Old Brompton Road

South Kensington, London, SW7 3DL

Telephone: +44 20 7584 4517

The below terms of booking and stay apply to all reservations and reservations will only be accepted on agreement to the following terms and conditions. Should you wish to seek clarity on any part of this document, e-mail the Hotel Management.

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© 2014 The Brompton Hotel

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This document was last revised on 16th March 2014. It is advised to retain a copy of this page for your own reference.

  1. In consideration of reserving with the hotel, you agree to provide true, accurate, current and complete information about yourself and the guests as prompted by the reservation request form (with such information being referred to as the "Registration Data")
  2. We will hold the room for the guest until 10:00 GMT the day following the scheduled arrival date (unless otherwise specified by the guest and agreed by the hotel in writing), regardless of the length of stay the reservation is for.
  3. Reservation requests should be accompanied by a deposit or credit/debit card details valid until the date following the scheduled arrival date. Without these details we can not guarantee any reservations (unless otherwise stated by us in writing specifically) and contrary to this may deem a reservation void at the hotels discretion.
  4. The rates quoted for rooms are subject to variation with availability and may change without prior notice. The final rate applicable to a reservation will be as per the stated on the reservation confirmation.
  5. The maximum number of people staying in a room is determined by the bedding capacity of that room, i.e. the number of beds present to properly accommodate guests. Guests staying must be of the names that were provided in the registration form upon check-in in at the hotel and can only be modified upon agreement with the hotel.
  6. Promotions are subject to numbers allocated for promotion by the hotel which vary. We reserve the right to close/refuse a promotion at any point prior to a booking being confirmed.
  7. When a confirmation of a reservation is sent to the customer, the room quoted in the confirmation may vary to the one given to the guest upon arrival at the hotel, however the room given will always be of the same or higher bedding capacity. In such circumstances a refund will apply for the difference between the rates of the grade differences.
  8. Reservations are deemed to fall under two categories as described below along with the accompanying terms. In all cases, Credit/debit card details lust belong to the main guest due to stay at the hotel.
  • Non-Cancellable, Prepaid - This type of reservation is at a promotional rate and therefore has more restrictive covenants. This type of reservation once made may not be cancelled or modified in any way and must be made online. As defined by its name, this reservation is to be prepaid in advance and as such the credit and debit card provided will be charged in advance.
  • Free Cancellation 72 Hours Prior - This type of reservation is typically at a higher rate but benefits from more flexibility. Changes and cancellations may be made to this type of booking up to 72 hours before the scheduled arrival date without any charge. If the guest does not arrive, or does not cancel the reservation by 13:00 GMT, 72 hours prior to the day of arrival, (unless otherwise given in writing by us the hotel), we may charge the provided credit/debit card the equivalent value of one nights accommodation at the agreed rate. Occasionally we may have charged the cost of the first night's accommodation to the credit/debit card in advance of arrival. Such a charge will be refunded if the booking is cancelled in accordance with these terms and conditions. Any changes will be confirmed through the same method of that of the original booking.
  1. The hotel will not be held responsible for any loss, damages, charges, injury through neglect or otherwise as a result of your failure or otherwise to meet with any of the terms and conditions within this document. We strongly advise that adequate travel insurance is taken as necessary.
  2. By signing this form I consent to my data being processes under the Data Protection Act for the purposes of my stay at the hotel. I agree to abide by the terms and conditions of stay of the hotel and that I will be personally responsible for any damages or unpaid charges relating to my stay at the hotel.